Industry-leading Uptime and Data Protection

Gliffy, and your documents, will be available when you need them. The hosting service and data center utilize state-of-the art equipment, redundancy, and 24/7 monitoring to ensure virtually 100% uptime and data protection.

Create and Collaborate Privately

With Gliffy Premium accounts, you can create and collaborate privately, protecting sensitive information. More on private documents.

Encryption

Private files protected by 256-bit encrypted SSL

Gliffy Premium Account users can log in securely, ensuring all data is transferred over industry-standard 256-bit encrypted SSL.

Data Backup

Documents are backed up with triple-protection

Rest assured your data will be available, and you won't lose files with our triple-layer protection.

First, your data is stored in a hot-swappable hardware RAID 1 array, meaning it is written simultaneously onto two hard drives on the server. In the event of an issue with one hard drive, the other hard drive instantaneously takes over.

Second, all data is replicated onto a separate server. In the event of a failure in the first layer server, the data can be restored from the second server.

Third, data is backed up daily and sent to a separate physical location from the first two back-up layers.

Application Availability

24/7 Monitoring

The Gliffy hosting service is monitored 24/7/365, with level 3 engineers on standby to ensure maximum performance and uptime.

Redundant Network Infrastructure

The application is hosted on a network of top brand equipment from Cisco and Foundry in a fully meshed configuration. All core elements, including switches and routers, are fully N+1 redundant.

Multiple Tier-1 Providers

The network that hosts Gliffy is connected to multiple Tier 1 providers. This minimizes the distance to the end user for faster performance and ensures redundancy for reliable uptime.

Hot-standby Circuit for Network Traffic

Our network is configured to transfer traffic to a separate connection in the event of a problem. The redundant core of our hosting network feeds two diverse network connections, from two separate core switches. One connection runs the load and the other stays in standby mode for an instantaneous switch-over if there is a problem.

Maximum Network Performance

Gliffy's hosting network delivers consistent end-to-end network performance for business critical applications. The hosting network utilizes Border Gateway Protocol (BGP), DDoS Mitigation/Protection, plus Intelligent Routing to determine the quickest and most reliable path to the end user. On average, network latency is improved 35% over normal performance.

Protected Environment

Secured Environment

All servers are stored in an area with 24/7 security including more than 200 cameras on-site. The equipment hosting Gliffy is in a locked cage. The datacenter does not have a single point for entry from outside the facility.

Complies with Numerous Regulatory Policies

The area meets the requirements of numerous regulatory policies, including Sarbanes, HIPAA/CIPAA, and privacy laws.

Safe Billing

Gliffy does not store your credit card information

All billing takes place through PayPal, which stores information on its protected servers.