Build Better Processes, Infrastructure, and Systems with IT Diagrams

The infrastructure of an organization’s enterprise cloud services can be extremely complex, so you’ll need technical diagramming software like Gliffy to help you visualize your organization’s cloud environment. Cloud architecture diagrams help IT teams:

• Plan for future updates or additions
• Troubleshoot issues quickly and efficiently
• Describe the infrastructure that supports their non-technical colleagues’ day-to-day work

Cloud Architecture Diagrams

Visually document the way your team works in whichever form you choose, from flowcharts to BPMN diagrams. When you construct process models that outline important activities, including them in your documentation is a great support for your team to:

• Establish clear troubleshooting processes
• Improve cross-functional communication
• Identify opportunities for increased efficiency and standardization

Process Modeling

Does your team work with complex databases? Managing complicated data and relationships can be a challenge for IT teams. You’ll want to create an entity relationship diagram, the standard for database diagramming, for your documentation, in order to:

• Understand the structure of a complex database at a glance
• Analyze the current condition of a database
• Determine the structure of a new database before building

ER Diagrams

Visual documentation of the structure of your organization’s network is one of the most important resources an IT team can have. With a visual representation of the network’s structure as part of your documentation, your team will be better equipped to:

• Identify issues and inefficiencies
• Onboard new IT team members quickly
• Plan expansion and infrastructure changes 

Network Diagrams

Flowcharts are a versatile and adaptable tool for visualizing any kind of linear flow, and are the perfect tool for communicating complex processes to both technical and non-technical stakeholders. Flowcharts benefit IT teams by providing a method to:

• Visualize existing internal processes
• Map out new processes before implementing
• Communicate existing and new processes to non-technical colleagues

Flowchart Software

IT teams use SOPs to document a wide range of internal processes, from procuring equipment for new employees to isolating and troubleshooting network issues. Including visual standard operating procedures within your documentation and onboarding materials helps you:

• Acclimate new team members to key processes
• Improve or automate workflows
• Provide a documented source of truth

Standard Operating Procedures

Collaboration and communication with every other team and department in the organization is an important part of the IT team’s role. Creating an org chart is useful for building that necessary alignment. Documenting the structure of your organization helps your team:

• Understand the roles of others in the organization
• Collaborate on cross-functional projects
• Manage communication plans between IT and other departments

Org Charts

Busy IT teams need to communicate updates on technical projects to stakeholders outside of their team, but knowing who to inform and when can be a complicated challenge. Use a RACI chart to simplify the process and:

• Set expectations for when and how information will be communicated
• Help team members understand their roles in IT processes
• Provide a resource for accountability

RACI Charts