Blog

Clear, structured, and accessible documentation helps you unlock new opportunities to optimize workflows and automate more than ever. Learn how to make your IT knowledge base empower both humans and AI tools.

Everything you need to know to create professional, visually appealing content in Confluence using editor features and Marketplace add-ons.

While AI tools can’t create the perfect knowledge base for you, they can dramatically speed up the process, making documentation a more realistic and sustainable step in your team’s workflows. In this blog, we’ll explore how.

Effective ITSM (IT Service Management) is critical for maintaining a business’s flow of day-to-day activities. Learn why ITSM documentation is important and how to create it to maximize quality of service.

Enterprise service management takes the proven practices of IT service management and applies them to other areas of the business to increase consistency and productivity organization-wide. Discover our tips for implementing ESM in your organization.

Learn the basics of decision tree analysis and get started on your own by using a decision tree example as a template.

Following defined change management processes helps technical teams stay on track and deliver fast, consistent service. Here are 4 types of change management processes that can become faster and smoother with visual documentation.

Incident management is not an area to take lightly—it impacts your organization's health and success both inside and out. Implement these best practices to ensure you're ready to respond when an incident arises.

Discover actionable steps to develop ITSM documentation in alignment with the seven ITIL principles for value-driven service management.

Preserve institutional knowledge in your organization with these best practices.

Good documentation can reduce your support team's workload by allowing users to discover the answers to their own questions. Learn how to create and utilize documentation to increase ticket deflection.