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The role of IT service management, or ITSM, in an organization is to oversee workplace technology and deliver support. Doing this consistently and effectively leads to increased productivity organization-wide. Here are 5 best practices to help your IT team succeed.

Google Cloud architecture diagrams, or GCP diagrams, help you visualize the Google Cloud services your organization uses. Learn how to create a GCP diagram for your technical documentation.

Your Confluence personal space can help you unlock a new level of efficiency and productivity in your work life by helping you record and organize your thoughts. Here are a few ways to make the most of your personal space.

System context diagrams are a way to visualize the external entities that interact with a system without showing the details of those interactions. Learn how to create a context diagram for your next project.

User documentation is created to help people use a product and troubleshoot common issues. Build effective user documentation in Confluence with these tips and best practices.

Your guide to the most common types of BPMN gateways, including how to use each one in a BPMN diagram with examples.

Network diagrams are a helpful tool for aligning your team, addressing issues, and planning for the future. Learn how to create a network diagram with a step-by-step guide and examples.

Entity relationship diagrams, also called ER diagrams or ERDs, are the standardized way to visualize the structures of databases. Learn how to draw an ERD with Gliffy for Confluence.

Learn how to create an Azure architecture diagram in 6 easy steps with Gliffy.

Layers separate or group elements of your diagram and allow you to organize ideas and keep your diagrams neat. Learn how layers work in Gliffy and how to use them to create interactive diagrams.

Diagram connectors show relationships between your ideas or steps in a process. Learn a few tips and tricks for using connectors in Gliffy, a technical diagramming tool for Confluence.

Learn how to use data, narrative, and visuals to tell a story that connects with business stakeholders and inspires action.